Key Responsibilities

●      Team Leadership & Target Achievement: Lead a team of sales executives to achieve daily, weekly, and monthly sales targets.

●      Customer Resolution: Handle customer escalation calls and ensure timely and effective resolution to maintain service standards.

●      Performance Management: Monitor and manage team performance, ensuring high productivity and alignment with overall goals.

●      Reporting & Analysis: Maintain comprehensive trackers for sales, attendance, shrinkage, and attrition. Analyse sales data and trends to improve strategy.

●      Process Improvement: Conduct Root Cause Analysis (RCA) for underperformance and implement corrective actions.

●      Adherence & Occupancy: Ensure strict adherence to shift schedules and manage team occupancy levels effectively.

●      Development: Motivate and engage the team to reduce attrition. Provide regular coaching and feedback to team members.

Required Skills & Qualifications

●      Experience: 3–5 years of sales experience, including at least 1 to 2 years in a team handling/supervisory role.

●      Education: Bachelor's degree (preferred).

●      Technical Proficiency: Proficient in MS Excel, Google Suite, and data analysis tools.

●      Sales Acumen: Strong understanding of sales KPIs and performance tracking.

●      Communication: Strong communication and excellent interpersonal skills.

●      Work Environment: Ability to work in a fast-paced, target-driven environment; willingness to work in shifts.

Preferred Attributes

●      Self-motivated and result-oriented.

●      Strong ownership and leadership qualities.

●      Prior experience in B2C or B2B sales.

Excellent organisational and time management skills.